Shipping policy

Last updated: October 31, 2026

360DigitalSignage is operated by Shenzhen Huake Light Electronics Co., Ltd. We provide international shipping solutions for retail, wholesale, customized, and project customers across many countries and regions.

1. Shipping Destinations

We ship to many major international markets, including destinations in North America, Europe, Asia, Oceania, the Middle East, South America, and other regions.

If your country or region is not available during online checkout, please contact us at info@360digitalsignage.com for shipping availability and a manual quotation.

2. Shipping Methods

Depending on the product type, shipment size, destination, and delivery requirements, available shipping methods may include:

• Express courier
• Standard international delivery
• Air freight
• Sea freight
• Truck or regional freight services
• Customer-appointed freight forwarders
• Project-specific logistics arrangements

We may recommend the most suitable shipping method based on shipment dimensions, weight, value, delivery time, destination, and handling requirements.

3. Shipping Charges

Shipping charges may depend on:

• Product dimensions and weight
• Order quantity
• Destination
• Shipping method
• Packaging requirements
• Carrier availability
• Whether the product requires oversized, fragile, palletized, or special handling

Where applicable, shipping charges will be shown during checkout or confirmed separately before the order is finalized.

4. Oversized, Heavy & Fragile Products

Digital signage displays, LCD screens, LED displays, video-wall products, large commercial displays, and other display equipment may require special shipping arrangements because of their size, weight, value, fragility, or packaging requirements.

These products may require:

• Reinforced cartons
• Wooden cases
• Palletized shipping
• Oversized freight service
• Air or sea freight
• Special carrier handling
• Separate freight quotations

Shipping charges for these products may be calculated separately based on actual shipment conditions.

5. Order Processing Time

In-stock standard orders are typically processed within 1–3 business days.

Processing may take longer for:

• Customized or made-to-order products
• Specially procured products
• Large-volume or wholesale orders
• Project-specific configurations
• Products requiring special testing, programming, or packaging

Estimated production or preparation times may be shown on the product page, quotation, proforma invoice, or other written transaction document where applicable.

6. Estimated Delivery Times

Delivery time varies depending on destination, shipping method, carrier, customs clearance, and local delivery conditions.

Typical delivery ranges may include:

• Express shipping: approximately 3–10 business days after shipment
• Standard international shipping: approximately 7–20 business days after shipment
• Air freight: varies depending on destination and shipment arrangement
• Sea freight: varies significantly by route, destination port, and customs clearance

These delivery times are estimates only unless expressly guaranteed in writing.

7. Tracking & Shipping Documents

Where tracking is available, tracking information will be provided after shipment.

For wholesale, freight, or project shipments, relevant shipping documents may include:

• Commercial invoice
• Packing list
• Air waybill
• Bill of lading
• Customs-related documentation
• Other documents reasonably required for shipment or clearance

8. Customs Duties & Import Taxes

International shipments may be subject to import duties, VAT, taxes, customs clearance fees, brokerage charges, or other destination-country charges.

Unless otherwise expressly agreed in writing, these charges are the responsibility of the recipient.

We may provide reasonable shipping and customs documentation and assist with carrier communication where appropriate, but customs clearance decisions remain subject to the relevant authorities.

Shipping and related charges may not be refundable where a shipment is returned because the recipient refuses delivery, fails to complete customs clearance, or does not pay applicable duties or charges.

9. Shipping Address

Customers are responsible for providing complete and accurate shipping information, including:

• Recipient name
• Company name where applicable
• Complete delivery address
• Postal code where applicable
• Phone number
• Email address

Please contact us as soon as possible if your shipping information needs to be corrected.

Once an order has shipped, address changes may not be possible and additional carrier charges may apply.

10. Receiving & Inspecting Display Products

For large, fragile, or high-value display products, we recommend inspecting the shipment and outer packaging promptly upon delivery.

If visible shipping damage is present, please retain all packaging and take clear photos or videos before installation or disposal of the packaging materials.

Please contact us as soon as reasonably possible if you discover:

• Damaged packaging
• Broken or cracked screens
• Dented or damaged housings
• Missing cartons or accessories
• Other apparent shipping damage

This documentation may be required for carrier claims and for us to determine an appropriate solution.

11. B2B, Wholesale & Project Shipping

Wholesale, large-volume, customized, OEM / ODM, and project orders may be subject to separately agreed shipping arrangements.

These may include specific:

• Freight charges
• Shipping methods
• Delivery schedules
• Packaging standards
• Incoterms
• Customs responsibilities
• Insurance arrangements
• Customer-appointed freight forwarders

Where shipping terms are stated in a quotation, proforma invoice, purchase order, contract, or other written transaction document, those specific terms will apply to that transaction.

12. Delays & Circumstances Outside Our Control

Delivery may be delayed by circumstances outside our reasonable control, including:

• Carrier delays
• Customs inspections or clearance procedures
• Weather conditions
• Public holidays
• Port congestion
• Transportation disruptions
• Government restrictions
• Force majeure events

We will provide reasonable assistance where possible, but estimated delivery times are not guaranteed unless expressly agreed in writing.

13. Returns

Eligible products may generally be returned within 60 days after delivery, subject to our Refund & Return Policy.

Return shipping arrangements and costs depend on the reason for return and the applicable return terms.

14. Contact Us

Shenzhen Huake Light Electronics Co., Ltd.

Address:
1#, Chaxi Sanwei Industrial Zone, Gushu, Xixiang,
Bao'an District, Shenzhen, Guangdong, China 518126

Email: info@360digitalsignage.com
Mobile / WeChat / WhatsApp: +86-133-0296-0992